The Small Claims Court's jurisdiction is limited to disputes involving claims of R20 000,00 or less. It’s a quick, fairly inexpensive way for consumers to get justice when companies do them down. To download a letter of demand, Click here.
WHERE CONSUMERS CAN GET FREE HELP OR INFORMATION
NFOS
The National Financial Ombud Scheme is an independent body that resolves complaints brought by consumers against South African financial institutions - banking, insurance and credit. It's a free service.
The Financial Sector Conduct Authority (FSCA) regulates financial institutions in South Africa to ensure fair treatment of customers and maintain confidence in the financial system. It promotes innovation, financial resilience, and acts against misconduct.
The FAIS Ombud resolves complaints about financial service providers in South Africa, ensuring they are handled fairly, informally, and efficiently, based on the Financial Advisory and Intermediary Services (FAIS) Act.
The FAIS Ombud resolves complaints about financial service providers in South Africa, ensuring they are handled fairly, informally, and efficiently, based on the Financial Advisory and Intermediary Services (FAIS) Act.
The South African Banking Risk Information Centre (SABRIC) is a Non Profit Company formed by the four major Banks. It helps to keep you informed about the latest banking scams (including Deposit and Refund Scams, Classified/Holiday Scams, Vishing and Phishing) and fraudster activity.
The Office of the Consumer Goods and Services Ombud (CGSO) is the consumer goods and services industry’s compulsory Ombud scheme, set up in line with the Consumer Protection Act.
The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge and investigating alleged contraventions.
